General FAQ

Frequently Asked Question

General FAQ

Have Any Guestion?

Are you currently taking new clients?

Yes, we are actively welcoming new clients across British Columbia and throughout Canada. Whether you need immediate support or are planning ahead, our care coordinators are ready to assess your needs and get the right care worker in place as quickly as possible. Contact us today to get started.

How do you match carers with clients?

We take the time to understand your personal preferences, care needs, language, cultural background, and daily routine. Using this information, we carefully match you with a qualified support worker whose skills, personality, and experience are the right fit for you and your household.

Are your carers qualified and vetted?

Absolutely. Every Talented Hands care worker holds relevant qualifications in aged care, disability support, or individual support. All staff are certified in First Aid and CPR, and every single team member has undergone a thorough police background check before being placed with any client.

Can I request multilingual carers?

Yes. Our team is made up of care professionals from diverse backgrounds who speak a wide range of languages. When matching you with a carer, we take language and cultural familiarity into account to ensure you feel comfortable, understood, and at ease in your own home.

How quickly can I get support?

We respond promptly to all service requests and can typically arrange care within 24 to 48 hours, depending on your location and specific requirements. For urgent situations, please contact us directly and we will do our best to prioritize your case.

General FAQ

Have Any Question?

Please feel free to contact us if you require any future information.